Rating: , Posted by Nitya on Sep 27, 2012
We used their services while moving from Jersey to Gurgaon India in July 2012. (The website did not have option to choose India for this review). We had a 20' container, door to door service. I have moved within US before. But this was our first international move. With 2 kids under 4 years a smooth move was more important than ever. Here is what I liked: 1. They responded promptly to my request for a quote. They were flexible enough to look at various options so I could compare costs. Samir, our contact, was very professional and pleasant to work with. 2. They came home, did a quick and thorough ( opened all cabinets, went into details) survey. 3. Very competitive quote (We looked at 6 different companies) 4. Always respond to emails and calls, promptly. 5. Everything was clear and in writing. 6. Packers were great (Crew of 4 for a 2 bedroom condo). They arrived a little late, but it took them ~6 hours to pack and load everything. --Brought all the packing material - boxes, bubble wrap, shrink wraps, paper, crates, mirrox box, tape. --Boxes were labeled --Followed any special requests we had. --Beds, crib and tables were dismantled 7. Their partner in India end to end solutions was fantastic. Amit Sharma, our contact, kept in touch with us through the move. We were able to track our shipment online. They helped us through customs. Expecting a long wait at customs we were pleasantly surprised at how quickly it was done. They are very well networked in the office and know all the right people to get documentation and examination done quickly. 8. Delivery happened 2 days after examination. 6 crew members who unpacked and cleaned all the debris. They actually took a broom and swept an area that was particularly messy post unpacking. --Furniture - no damage,no stains, no scratches --Beds,crib etc were assembled --No missing items or damaged pieces (some minor issues, happens in every move) -- No broken items, not even one glass. --We had 2 mirrors, 2 glass on glass large picture frames, glass top coffee and side tables that we decided not to get crated, even those came without a scratch. 9. Took 8 weeks. Timeline: Goods packed on 5 July Left NY port on 12 July (If i remember right) Arrived Nhava Sheva on 13 Aug Cleared from port and put on rail, arrived in Delhi 27 Aug Customs Examination on 31 Aug Goods delivered on 2 Sep It truly was a customized solution to our needs - the attention to detail, the various options they walked us through and the prompt responses to all our concerns. All very much appreciated.
Quote or Order ID:
Movers Cost: 6000.00 USD
Origin pickup Country: USA
Origin pickup State: New Jersey
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Picked up: On time
Destination drop off Country: USA
Destination drop off State: New Jersey
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Delivery: On time
Primary contact person (Salesman): Samir
Secondary contact person:
Dirty Items: No
Stolen Items: No
Damaged Items: No
Official company response to Nitya's review:
Thanks for your good words and comments. We believe in continous improvement of our services and your honest feedback will help us further to improve. Also we are thankful to your good comments and are glad that you were happy with our services.
We wish you all the ebst for your future endeavors.
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