Rating: , Posted by Jason S and Dina F on Jul 16, 2012
Their BINDING-NOT-TO-EXCEED promise is false. We were given an estimate of 1232$ The movers they "bid out to" said they wouldn't move anything until we paid 3400$ cash. After we settled for 1500$ They went out again and their "BINDING-NOT-TO-EXCEED" moved up to 2200$ (again, other driver/loaders that said they owned the company). We had no choice but to pay that money. They didn't take half the things that were contracted, and overcharged us for cubic footage not used. Cliff, Jen, Shawn, Isaac, etc. then said they would go pick the rest of the stuff up for free. Month later, no word. Now they will not refund us the money or get the stuff that was left behind. They will put your things in a public storage unit, and they hire out people to move your things. This is not a moving company. The people who delivered our things didn't even know UTI. So now we are filing for all the things that were broke, and taking them to court. Never use this "Broker" to move your things.
I can submit photos and estimated binding contract if anyone doubts the above.
Quote or Order ID: U619350
Movers Cost: 2200.00 USD
Origin pickup Country: USA
Origin pickup State: Texas
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Picked up: Late
Destination drop off Country: USA
Destination drop off State: Minnesota
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Primary contact person (Salesman): Jen/Cliff
Secondary contact person:
Dirty Items: Yes
Stolen Items: No
Damaged Items: Yes
Official company response to Jason S and Dina F's review:
This client was given a quote but when we went to do the move there were alot more items. we gave a revised estimate and the declined declined service. Then the next day after the client could find no one else to move them and implored us to come back we did and preformed the move for $2200 as we agreed. The items that were left behind were particle wood and in bad shape and the client told us to leave them as we did and then the next day begged us to come get the items even though they probably would not survive the transport and we told them there would be an additional charge to get those items picked up at which point they refused to pay. Unfortunately we could not pick up the extra items for free especially since they are going from Texas to Minnesota which is a costly transport. We do strive to work out all problems with our clients.
Ask Jason S and Dina F about the moving services of United Transport Inc. Jason S and Dina F is a customer of the business and is willing to be used as a reference. Please use this form to contact this customer for reference purposes only.
Never again will I use United Transport Inc. To whomever reads this review, do yourself a favor and look elsewhere. With so many complains and bad ... - read the full review