So far, NOT so good.. - Moving Review

We looked at a LOT of moving options for our relocation to Washington state from Arizona. Essentially, we went with U-Pack because the representative guaranteed us it was the most convienient option and their customer service was "above all the rest!" The phone representative was very nice and helpful so we booked 2 boxes. We were given a window for our boxes to be dropped off from 8am-noon (just like the cable guy, great). My boyfriend and I had to take the entire morning off work to wait for this guy to show up and noon passes, still no word. We contact the company saying our boxes haven't shown up and the CSR casually tells us they're, "busy this morning" and he won't be there until about 1 or so. A call letting us know this in the morning would have been nice. We'll after letting them know I had a doctor's apointment at 1pm we rescheduled the delivery for 2:30-3pm the same day. Now I get to load the boxes alone because my boyfriend has to go into work for the second half of the day. *Hooray* I hurried home so I didn't miss the delivery, also had to take the rest of the day off work, and still NOTHING! It's 3:24pm as I write this and I have just called again to find out the guy is at lunch. GREAT. The response on the phone was much less than helpful and I have officially wasted an entire precious day WAITING! So much for customer service. I plan to update my review after the move and will keep my fingers crossed it gets better from here although it is not looking good so far. As of now I reccomend you check out one of the MANY MANY other companies that offer this service.

Share this review on