Stay Away from Milestone Relocation - Moving Review

BUYER BEWARE!!!!

My husband and I used this company to help us move from our 3 bedroom townhouse to a new home about 15 miles away. The company gave us a quote of $105/hour for 3 men to come move our things. The website promises that all of their movers are employees of the company and have had 3 months of moving/safety training. They also promise to send out uniformed employees that give courteous service and work 60 min/hr with no breaks.

However, on the day of our move, Milestone Relocation Solutions sent us 3 day laborers. The company never told us they would be sending non-employees. We only found out through casual conversation with the guys in the middle of our move that they did not actually work for the company but were independent contractors. They were plain clothed and showed up in an unmarked moving truck. Since we had to move that day, we had no choice but to continue the move.

After 14.5 grueling hours of instructing them on how to load the truck, watching them damage our furniture, scratch our banister, knock a hole in our wall, drop our 36" TV, drop our boxes while trying to load them on the hand truck, take smoke breaks, curse loudly, and talk on their cell phones, we were at our wits end. Our move started at approximately 10am and did not end until 12:30am that night. Part of the problem was that they brought a truck that was more suitable to move a one bedroom apartment rather than a 3 bedroom home. The movers assured us the truck would be adequate, but when they realized they needed a larger truck, they did not call their supervisor to have a larger truck sent out. They ended up having to make two trips, which tacked on 2 hours to our move, which, of course, we were charged for.

A move that should have taken 6-7 hours ended up taking more than twice as long. We were charged $1536 for the entire time - untrained day laborers, smoke breaks, lunch breaks, damaged furniture and all. We stopped payment immediately and also reported our dissatisfaction and damages to the company and Better Business Bureau two weeks ago.

The company has yet to respond to our complaint. When I called the company about it, the response I got from Jim Pello was "Well, I was out of town this past weekend, so I don't know what happened." Ummm, I don't care if you were out of town. Give me an apology and rectify the damage! Mr. Pello instructed me to send him our documentation of the damages, which I did along with a letter outlining the terrible service and false advertising we were given. No response. None. Nada. Zip.

If you are looking for a moving company, STAY AWAY FROM MILESTONE!!! Pay a few more bucks an hour and go with a more reputable company.

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