stay away from Pickfords - Moving Review

We have just had a really bad experience with Pickfords. First, they managed to cancel the pick-up and that had to be rushed on the day (they were doing the packing), putting everything in boxes at random. But most importantly, they left a bag with clothes on a warm lamp on the floor in the hall, the bag caught fire and we ended up with a burnt carpet and burnt clothes that they will not take responsibility for. They had been warned by one of our neighbors but they didn't think it was appropriate to inform us (they told us later!!), even if we kept talking about the fact that there was a burning smell around our furniture as they were moving things in.
The customer service has simply been a disgrace, we have had to wait more than a month of asking to be told that they don't care and are not going to do anything about it. I guess the problem is that they have their own insurance, so will always try not to pay. I wonder what we paid that for....
Definitively use a different company.

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