Rating: , Posted by Robert on Jul 05, 2012
I own an international import/export company, and needed to hire these folks to move around 60 boxes of household goods from a condo in Miami Beach, to a warehouse in Doral. They showed-up on time, as promised. However, after that, their service went downhill. They were very careless, dropping numerous boxes in front of my client, potentially damaging the items within. Instead of removing the top few boxes from from the dolly and hand-placing them into the back of the truck, prior to pushing it up the ramp, they chose to be lazy and careless. This is a definite sign of inexperience, as well was poor training. This could have been easily avoided. Not to mention, most professional movers will utize a truck with an automatic lift gate.
Ramps are inherently inferior, in terms of providing a platform for the transferring of household goods, from the ground to the truck. If you are going to use a ramp, then the movers have to be properly trained. Obviously, Neighbors movers are either improperly trained, or just do not care about their client's belongings.
Our client was scheduled for the first job of the day at 9:00 AM, and by 10:00 AM, one of the movers was already taking a break. I noticed him out in front of the building, talking on the phone and smoking a cigarrette, as I drove away. I showed-up to insure that the movers would arrive on-time, and to fill-out any required documentation. I had literally just left. The mover had just been on the phone a few minutes earlier with his dispatcher, verifying my documents and credit card information, etc. So, there was no reason for him to be talking on the phone, or for that matter to be smoking a cigarette. Besides, this was the first job of the day, he hadn't even been working for an hour yet. This is completely unprofessional, and in my opinion constitutes theft, as my company was still being charged by the hour, for 3 workers and a 26 foot truck.
Needless to say, I was expecting to be overcharged. And sure enough, I was billed for an additional $100.00, above the quoted price. Fortunately, I had both my client and the warehouse manager record the arrival and departure times of the movers. So, I knew that I was being overbilled.
I called and contacted customer service for a copy of the invoice, to verify the amount of time I was charged for, and was basically given the run around. I was promised that I would have the invoice emailed to me, yet I still have not recieved it.
I guess that Neighbors Moving and Storage would rather practice unethical and disingenuos business practices, by overcharging me for additional hours of labor not performed, rather than being transparent and sending me a copy of the invoice.
Funny thing is, I have numerous additional clients that need local moving services, and Neighbors could have made tens of thousands of dollars by establishing a business relationship with my company, based upon trust and transparency. Yet they chose to overbill me for a lousy $100, and then not allow me to verify the charges...
Maybe they should have sent the email...
i am sure their competitors will love to have our business...
Quote or Order ID:
Movers Cost: 500.00 USD
Origin pickup Country: USA
Origin pickup State: Florida
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Picked up: On time
Destination drop off Country: USA
Destination drop off State: Florida
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Primary contact person (Salesman): FRANK
Secondary contact person:
Dirty Items: No
Stolen Items: No
Damaged Items: Yes
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