Still waiting 2 months later - Moving Review

My move was originally scheduled from Puerto Rico to Texas in November. I asked the agent if he could pick up by a specific time because I had a flight to catch, and he promised me that he could. The movers arrived 3 hours late. Apparently he said it was my fault because I hadn't called him that morning.

Then, my shipment arrived in Orlando, Fl in December. I thought I was lucky. I asked the agent to hold my shipment in Orlando until January because I had transferred schools and would need it delivered to Ft. Lauderdale. Apparently she heard hold it indefinitely and screen my calls because it wasn't until Jan 23rd that I was finally able to get her on the phone again.

Now my shipment is in Miami because it's easier for them to send it to another office than to deliver to a location that's in between the two places. The Miami office says it has received the shipment but cannot give me any information because it doesn't have the paperwork yet.

The postal service would have been a better option than this company.

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