Student Move - Moving Review

Student move from Boston to California. Budget contract was a binding agreement and I had to specify details on every piece of furniture being moved. My contract included a premium package service that was supposed to include any/all packing material. I talked to the budget rep on more than one location regarding additional charges for a "long carry" and was very specific on distance of pickup to truck and delivery from truck to new location. I even provided pictures for delivery. Rep told me that if the distance was longer than what was in contract, cost would be no more than $50-$75 and not a "deal breaker".

When furniture arrived, my additional costs amounted to $478 - which was 33% more than I was quoted. My contract also stated that the balance could be paid at delivery by a cashier's check. However, the driver would only accept cash or a money order so the delivery was delayed by 2 hours until I could go back to the bank and return the cashier's check and get cash.

I was billed $150 extra for a "long carry", $225 for a fuel charge (which I had already paid a 13% fuel supplement in my original contract) and $105 for shipping crates (even though I had paid for the "premium package" that was supposed to include all shipping materials).

When it came time to work through these issues, Budget told me I had to talk to the actual mover who did my job as Budget is just a broker.

I have since settled my overage with the actual mover (arrow van lines) but feel both the mover and Budget were less than truthful with what I was ultimatley going to be charged.

Share this review on