Rating: , Posted by Timberly on Jul 12, 2011
The move was overpriced. There is no communication. The manager, a man, yelled at me when I asked him the estimated arrival on their LATE shipment. They broke my furniture ( see below). They said 2 weeks max and I am going on 3 weeks now, still waiting my belongings. They are unpleasant and rude. I would not recommend these guys to anyone.
Keith Dolphin and Anthony Campbell have poor communication skills, They even had poor communication amongst one another. Keith thought I was moving into storage unit and Anthony knew I was moving into a unit. the site never updated the forms to say I was not moving to Brooklyn, but rather Manhattan.
On arrival, the team who picked up my furniture, Joh Harris, broke my West Elm desk valued at $300 because he refused to break down the desk instead wrapping it in shrink wrap only for it to pop off. I still bought these guys Subway lunch and tipped $20 each (3 movers) because I understand they are movers and probably do not make much. I was generous beyond belief.
They always sounded annoyed when I called to inquire about MY belongings that I was paying them to move. no one is on the same page. The salesman, Anthony, and his manager, Keith, totally did not have any of my logistics straight.
The truck 'broke down'. No one called me and told me! I called them to figure it out. They had no idea when the part would be available or when it would reach the truck. Keith Dolphin was screaming at me when he should have been salvaging what was left of any trust I had in his company. I had to get attorneys involved in this fiasco.
Do not use this company, if you care about the belongings that you paid your hard earned money for, or think you should be treated as a human being!
Quote or Order ID:
Movers Cost: 4000.00 USD
Origin pickup Country: USA
Origin pickup State: California
See all California movers
Picked up: On time
Destination drop off Country: USA
Destination drop off State: New York
See all movers in New York
Primary contact person (Salesman): Anthony Campbell
Secondary contact person: Keith Dolphin
Dirty Items: No
Stolen Items: No
Damaged Items: Yes
Ask Timberly about the moving services of Moovers, Inc. Timberly is a customer of the business and is willing to be used as a reference. Please use this form to contact this customer for reference purposes only.
Are you a moving company representative? You want to respond to customers' reviews?
Get a free company account to post review responses today. It's free!