Terrible Customer Service - Moving Review

The sales person gave us a reasonable rate and promised us if we had less cubic feet than estimated, we would be charged less. We were also told our things would be delivered in 7-10 days. We got rid of a lot of things after obtaining a quote and took a lot of things in our car. The foreman and pick up would not take into account the things we didn't move on the truck. So we were over charged for the cubic footage and consequently the fuel surcharge. The foreman also told us we could NOT have a delivery date that was less than 7 days after pick up of our things. Although we called 48 hours after pick up as directed, dispatch could not give us a delivery date. When we tried to contact them after that, they hung up on us, were rude, or promised to call us back, but never did. Our first alleged delivery on July 24 or 25 was delayed because the moving truck broke down. They didn't tell us until I called them. We were supposed to leave town and had to delay our departure because we thought our stuff was coming. They then told us they would deliver on July 30 or 31. We left town knowing it would be a short trip because we'd have to be back in a few days. July 30 came and still no call from dispatch as to a delivery date. I called again to see if there would be a delivery. The manager did not return my phone calls and wouldn't take my call until I called from a different phone the next day. I was told that our things weren't put on the truck it was supposed to go on and that they would deliver on August 3 or 4.  The movers called to say they would deliver between 8-10am on August 4, but didn't show up until 11:30.  We had a few broken items, a few scratched and damaged things and our bikes need adjusting. Nobody in dispatch was helpful and the manager was happy to say anything they thought would make you feel better. It was more condescending and annoying than anything.  Terrible moving company! We would rather have moved things ourself--and that's saying something.

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