Rating: , Posted by TC on Sep 17, 2011
Just pointing out the obvious here, but an employee of a company shouldn't be writing a review for the same company...
My move was scheduled by Crystal Martins of Good Team Movers. The scheduled delivery date was August 16 and I confirmed this date with her a few days before the move because I needed to make arrangements to travel from my old residence to my new one. The movers never showed up on August 16, but only called in the evening to say that they would come over the next day. I still had to leave my old residence that evening though, because of non-refundable hotel reservations I had already made. The movers said that I could tell the landlord to let them in the next day, and they would load my belongings on the truck for me. I told that that this would be fine, gave them a list of all the major items in my apartment, and told them to call me to give me a confirmation after they had loaded my belongings. However, they did not contact me afterwards and did not provide me with an inventory list prior to shipping. I contacted Good Team Movers about my shipment and inventory list and they did not provide any information. My items were scheduled to arrive at my new residence on August 26, but were not delivered until September 9. I also contacted Good Team Movers about the location of my shipment in the meantime, but they did not write or call me back. During this time I was staying in my new apartment that was unfurnished, and I was sleeping on the floor. This was especially inconvenient because I had to start work on September 1, but still had to take time off to clear customs on September 7 and then stay at home to wait for the movers to arrive on September 9. When I finally received my items, several items were broken, including a bookshelf, a TV stand, and two floor lamps. These were all photographed by the movers who delivered these items. In addition, my 27 inch iMac and iPod sound system were missing. The amount I had to pay for the delivery was also almost $1000 more than the quoted value, and Good Team Movers have not been willing to provide any sort of clear explanation for the costs. The company that delivered my items in Canada would not give me my belongings unless I paid the cost in full. I have sent inquiries to Good Team Movers, and so far they have not responded or offered to assist me in any way.
Quote or Order ID:
Movers Cost: 3738.00 USD
Origin pickup Country: USA
Origin pickup State: California
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Picked up: Late
Destination drop off Country: Canada
Destination drop off State: Ontario
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Primary contact person (Salesman): Crystal Martins
Secondary contact person:
Dirty Items: Yes
Stolen Items: Yes
Damaged Items: Yes
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I did a lot of research on selecting a moving company before I chose to go with good team movers. Their quoted prices were mid-spectrum (not on the... - read the full review