Rating: , Posted by Brooke on Aug 07, 2011
I have never written a negative review before, however, I was so grossly disappointed by Elite Moving and Storage that I feel the need to notify others. I know how stressful a move is-choosing the wrong moving company can make the move a nightmare.
I used Elite Moving and Storage when I moved from NH to Texas in May of 2009. I had a wonderful experience with them so when I decided to relocate back to New England, it only made sense to contact them for the move.
Unfortunately, this time around, I had an absolutely horrible experience and I was so disappointed and would never recommend them to anyone. Danielle was very difficult to get ahold of on the phone once they had my initial deposit. She told me the move would take 4-7 days...I didn't receive my belongings for 22 days!!
As I was awaiting the arrival of my things-they wouldn't return my calls and when I would get someone on the phone, they acted like I was putting them out when I wanted an update about my belongings-that I was paying them a lot of money to move. It was completely unacceptable and honestly the worst customer service I ever received. I understand they move people everyday...but I don't move everyday. It's a big deal to me and for them to act like it didn't matter was awful.
They ended up bringing my things from Texas to Chicago and placing them in storage even though I was assured that my belongings would not be taken off truck and placed in storage. I specifically didn't want this because I knew the more the boxes/furniture was moved-the more likely it would be damaged. Sure enough, most of my boxes arrived beat up, my new front loading washing machine was dented on 3 sides and broken as well as all my dishes arrived broken. I packed my dishes, they did not, but I packed them very well and marked fragile all over the boxes. This didn't matter because it was obvious they threw them around and stacked heavy objects on-top of them.
To be fair and credit Elite for something, I thought their actual movers were professional, respectful and friendly. I had different movers on each end of the move. I believe english was their second language so I did find it rather difficult to communicate or understand what they would say. They charge $4.00 per roll of tape (to wrap all furniture etc) and everything must be in a box-everything. If it's not, they will charge you to use a box of theirs and a box price ranges from $10.00-$50.00.
Overall, pllease listen to my advice and choose another moving company. I would pay double or triple what I paid elite for better service and to avoid what I went through. I literally went through hell waiting on them to deliver, it was honestly the most stressful move I've ever made. Never again would I even consider this company and you shouldn't either.
Quote or Order ID:
Movers Cost: 2400.00 USD
Origin pickup Country: USA
Origin pickup State: Texas
See all Texas movers
Picked up: On time
Destination drop off Country: USA
Destination drop off State: Massachusetts
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Primary contact person (Salesman): Danielle
Secondary contact person:
Dirty Items: No
Stolen Items: No
Damaged Items: Yes
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