Th - Moving Review

This is not a legitimate or professional company. We dealt with Tom Parcells who seemed to be professional when we booked the service. However, the day of service he did a complete about face. I guess he was all about bait and switch. He quoted us one price ($105) on the phone and the day the movers arrived, he listed a difference price on the contract ($115).

He also estimated that the work would take about 5-6 hours, but his movers told us the move looked like an all day job (9 or 10 hours). His workers showed up to my home in a Penske truck rather than a company van and when we I asked Mr. Parcell to provide me with their names, he told me to go and ask them myself. Yes, he really did.

Two movers did not speak English and one appeared to have a nasty cold. I was livid that this business would send a sick person to my home as I have a young child. Also, I was not upset about them moving us in a Penske truck but prior notification would have been appreciated as we wanted to make sure this was a legitimate move.

Beware of their contract terms. They make you sign away any liability for damages. Their contract terms indicate that you must agree not to dispute any charges on your credit card.

They can compensate you for 60 cents per pound of the specific area of the item damaged. Meaning you don't get anything. Also, the contract is very unprofessional in appearance and they don't provide you with copies. It has typos, doesn't have the name of the company or carbon copy. When I attempted to make a copy of the contract, the movers said I could not do so.

I requested copy of the contract from Mr. Parcells and still have not received one and I do not believe they have a real claims department, because when I asked Mr. Parcells to forward me a claims form, he has not to this date.

The DAMAGE-
Their movers broke my alarm system, dented our basement walls, scratched up our wood floors, chipped our door, soaked and stained our new carpet (from moving our washing machine) scratched up our leather sofas and broke the netting on our patio door. They were extremely unprofessional. And very unapologetic.

When I called Mr. Parcells to tell him what happened he got very nasty with me, accused me making this up (for what purpose I have no clue) and told me to fill out a customer survey. I requested to speak with the owner of the business about their conduct and haven't heard a peep since.

You are much better off spending a bit more and getting quality and professionalism with another company. Tri-State should not be allowed to get away with their shady business practices. I am sure that the positive reviews about them are not real ones.

Will add photos of the damage at a later date.

Share this review on