The problem is w - Moving Review
Review on Budget Van Lines
Rating: 
, Posted by Kate on Jun 20, 2011
Overall the customer service at Budget Van Lines is very good. However, they selected Master Movers for my move and my experience with them was a nightmare. They overcharged me and delievered my items late. Budget Van Lines tried to help however if "Master Movers doesn't pick up the phone how can they help." I had read bad reviews about Master Movers online and had no idea this was the company that I would get stuck with until the day before my move. Master Movers ended up charging me 300 dollars to move my mattress and at first they promised to refund 50% but then "they never said that". I tried talking to Budget about this but the response I get is "They won't call back and I can't force them". Essentially they are saying I'm out of luck.
My recommendation is to NOT go through Budget Van Lines. When it actually comes down to any issues you may have in the end they can't help you. It's better to go directly through a company because then you know ahead of time what you are signing. Not to mention you have no control over what terrible company (aka Master Movers) they may assign to your case.
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Budget Van Lines Moving Overview
Quote or Order ID: 1600
Movers Cost: 2800.00 USD
Packing Included in the price: No
Unpacking Included in the price: No
Packing materials included: Yes
Storage service included: No
Car transportation: No
Pet Moved: No
Origin pickup Country: USA
Origin pickup State: Indiana
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Picked up: On time
Destination drop off Country: USA
Destination drop off State: Maine
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Delivery: Late
Primary contact person (Salesman):
Secondary contact person:
Items Condition After Delivery
Dirty Items: No
Stolen Items: No
Damaged Items: No
Budget Van Lines Moving Rating
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Very Poor
Review Rating: 
Before using this company, you must realize that they are not a moving company; they are simply a moving broker. Being that they are a broker, the... - read the full review