The Worst - Moving Review

I hired Bekins for my interstate move on the basis of their reputation and their in-person visit by their salesman. To get my business, they agreed to my critical move-out and delivery dates, but their promises were false.

Bekins picked up my furniture on June 22, and I had been promised a strict delivery window at the destination between June 27 and July 5. I had even offered to move up the pick-up date if needed to make certain the delivery date could be met, but was told it was unnecessary. After pick-up, however, the local office became unreachable until 3 days later, when I was informed that scheduling was "uncertain." During the next few days, the phone either went to unanswered voicemail or was answered by someone in the loading dock who had no idea how to answer my call.

On June 30, I was then called by customer service at Bekins Corporate to learn that my delivery was "delayed" due to "business demand." In other words, my shipment had become less important than other business they had accepted. No delivery date commitment was given, other than that it would be delayed by 1-2 weeks.

At this time, Bekins Corporate attempted to placate me by stating that I was eligible for a delay "penalty" of $125 per day, plus living and meal expenses during the delay. This also turned out to be false. It turns out that Bekins will only compensate up to $125 per day of actual living expenses, and nothing else beyond that due to their own incompetence or delay.

In the end Bekins delivered my furniture 11 days late, and their "late penalty" of $125 per day did not even come close to making up the actual costs due to their delay.

I recommend that anyone considering a move AVOID Bekins at all costs.

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