Rating: , Posted by william on Dec 29, 2011
once I realized I had more than a full load for one 26ft truck I called continental van lines to see what their prices where. after talking with Tom and going over my belongings he quoted me a worst case price of a little over $2,500.00. Two days before my planned move Craig called me to QA my list of items. After repeating my list to Craig he said that my moving weight was much more than what Tom told me it would be but for an extra $700.00 They could ensure that my new worst case price would be $3,500. The day before my scheduled pick up date the drive called to say he would be at my house between 9-11am. at 2:30 I called the company and they had no idea why they were not at my house, after several phone calls We found out that the driver would not arrive for pick-up till 4:30pm. once they arrived they worked until 10pm. telling me that thier help would not arrive until 11:00pm, just a little late for work in a neighborhood. then next morning the second truck arrived and loaded the remaining items, ( leaving several items laying on the ground they forgot to load after I had told them they had to move all of the pile. two weeks later I recieved my goods, but not before I had to talk to steve 8 different times because the driver told him that my moving weight exceeded what craig had quoted me. then they charged iver $15.00 for each extra box they used, however I packed all items that needed to pack and what the said they packed where items that did not need packed ie. card table, shovel, coolers. over all I was charges more that $3,000.00 then I was first quoted. the communication with Rick, Steve, Craig, and Tom was close to impossable and to top it off when they called to asked how the pick-up process went The lady said, " I wish I would not have called" and then hung up the phone on me. customer service with these people is not good to say the least, I would never recommand this moving company to anyone. I believe they knew from the first phone call that they make a lot more money off me then they first told me. to finish my pain with them, the delivery truck did not arrive at my new home until 8pm and they worked until a little after 10pm.
Quote or Order ID:
Movers Cost: 5.00 USD
Origin pickup Country: USA
Origin pickup State: North Carolina
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Picked up: Late
Destination drop off Country: USA
Destination drop off State: Florida
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Primary contact person (Salesman): tom
Secondary contact person: craig , rick and steve
Dirty Items: Yes
Stolen Items: No
Damaged Items: No
Official company response to william's review:
We are sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused you. To ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers, we have notified the proper department of your complaint.
After further evaluation of your case, we will like to start to point out that the pickups time it is just an estimate time that we provide to our customers, due to traffic or any other situation that we might encounter on the road. Please note that the reason why the amount of your estimate changed from the total cost of the relocation was because of the additional packing services that you purchased and you also elected to add additional items to the total relocation. Please look at the estimate provided to you prior to the relocation. You were not overcharged, the service was provided, the contract was clear and no refund is due.
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