The worst moving and customer service experience EVER - Moving Review

I did a lot of research on selecting a moving company before I chose to go with good team movers. Their quoted prices were mid-spectrum (not on the low end) and at the time there were no bad reviews (that I could find) online about them.

I was greeted cordially when I called and requested a quote. The quote given at the time was $1280.00 The process of requesting the information and quote went smoothly. At the time I asked if the company did their own moving and Crystal referred me to their DOT number and said that yes indeed they do their own moving and the DOT number listed on their website is an indication of the truth of that statement.

After a date was arranged for pickup and I had given them my credit card information for the $350.00 deposit, a few days before the pickup date, I received a call from Crystal asking if it would be possible for the truck to be at my place a few days earlier. This was a bit of an inconvenience but not a huge problem so I readily agreed.

Two gentlemen with a truck that already had some furniture in it showed up at my door, calling ahead to arrange the time and let me know when they would be there.

And, this is when things started going bad...

The two movers did some of the packing (for the price of $270.00). I did not have any overly large furniture and my things were the equivalent of a studio apartment. These guys were tired from a move that they had done at 3:00am that day and were in a hurry to finish the move. This resulted in less than proper packing efforts and to prove the point of their problems, they left two wooden palettes and three pieces of wooden furniture (which I assume were parts of some other poor soul's furniture) by the side of the house. I did not notice these until after they had left. I emailed good team movers (Crystal) and let them know about it and never heard back about this.

Then, as I moved to my destination, it took me a while to find a place to rent. I knew this would happen so I had requested the one month free storage. When I did find my place, I called them and let them know that I would be ready for them for a September 1st delivery. They say that they will deliver withing 14 days of the day that you are ready for delivery. Well, after many un-answered phone calls and emails, I finally talked to Crystal who talked to Mike (who could not come to the phone at the time) and told me that my things would be delivered in a week (This took place at the end of the fist week of September). After a week or so, I received a call and the gentleman on the other side told me that my things will be delivered on the 17th of September. Note that this is more than the promised days.

The truck arrived on the promised day and my things were delivered to the new place. The guys were professional and worked fast. There was a small box of kitchen material and the base of a lamp (or something similar) that were not mine. When I pointed this to the delivery guys (3 of them) they took the material. I later found the box and the base near the main trash container where I live. So, someone else's things were left by the trash. By the way, these guys were from a different company hired by Good Team movers to do this delivery.

When I started looking at my things, there were scratches all over the furniture. There was a foot print on top of my TV stand. My desk was broken and will not stand up on it's own. I had gray totes that contained clothing. One of them was crushed. It is unusable. I have broken glassware, broken plastic boxes which were inside other boxes. All the furniture was covered with a thick layer of black dirt, with white smudges at some areas.

I called Good team movers and asked them about a claim form. The desk was worth about 200 dollars. I had bought it from Target. I was asked to send them photos of the problems.

I sent the photos to Crystal as an attachment to an email and requested confirmation of the receipt of the email. No news for one week. I called them after a week and asked if they had received the email. Yes, they had and asked if I had received the claim form. No, no such email or mail had been received by me. So, I was promised and received an email from Mike that has the claim from with an explanation of what needs to be done.

However, during our conversation on the phone, I was told that my things were scratched when they were received. That is not the case, I only took photos of the scratches caused by mishandling of my furniture by good team movers. Old scratches and new ones have different types of texture and wear.

When I asked how come they had hired another company for delivery, I was told all moving companies do this for east coast vs west coast deliveries. That is, since Good team movers are located on the east coast they hire someone else to deliver on the west coast. This was not mentioned to me when I initially asked Crystal if they did their own moving with their own trucks or they hired someone else.

In conclusion, here are some good reasons NOT to hire Good team movers for your moving needs:

1. Unprofessional handling of furniture (broken and foot print)
2. Lack of care for people's property (I am sorry for the people who lost the part of their lamp and kitchen furniture)
3. Lack of proper communication when things go wrong (I had to call and email many times to get an answer)


4. Unprofessional conduct when things go wrong
5. Communication of misleading information

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