Rating: , Posted by Patrice H. on Nov 02, 2011
My husband had just retired and this was our final move. We have moved numerous times over the 20 years (which includes going overseas) and have NEVER had a moving experience like this. Out items were delivered (after being held over 180 days) and before the driver could get off the truck with one box he was already telling me about things that were completely broken (like a complete entertainment center, another one where the glass was completely shattered, broken arms on our dining room chair, etc). Although I was trying my best to remain positive - this set a very bad tone for the move because he then tells me that "several months ago the military did a surprise inspection and they decided to look at our storage area - which turned out that they had misplaced almost 20 BOXES!!! How could this happen? We waited for months (because I wanted my items back) before we filed a claim. Just this morning (while at the very last stages of our claim)we find out that the company that takes care of their claims (O'Neil Relocation in Garden Grove, CA) went OUT OF BUSINESS and didn't let anyone know. I have tried to contact them for well over a week and have been getting a fast busy sound to the main number and (by accident) I just decided to contact another company that works with them United Van Lines and they verified for me they were out of business.
If they can't treat a retired military family right (who served almost 28 years in the military) - what do you think they will do with your items. We honestly would have done better doing this move ourselves. Don't waste your time or your money on this company.
Quote or Order ID:
Movers Cost: 6.00 USD
Origin pickup Country: USA
Origin pickup State: Kansas
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Picked up: On time
Destination drop off Country: USA
Destination drop off State: Louisiana
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Delivery: On time
Primary contact person (Salesman):
Secondary contact person:
Dirty Items: Yes
Stolen Items: No
Damaged Items: Yes
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