Rating:
, Posted by Lori on Oct 12, 2011
I was e-mailed an estimate of cost for move by Andrey for a move from Arlington, VA to DC from Hercules Movers(which also goes under other names), 18343 Lost Knife Circle, Montgomery Village, MD. It was one room of furniture. Estimate according to e-mail should have been approximately $675.00. Movers escalated amount of time on contract and supplies used. Would not take furniture off the truck unless I signed contract prior to filling out.I was told management required me signing contract or they would take furniture back to their warehouse. Furniture was hostage. I was forced to sign but had moving man write on a separate sheet of paper exact time delivery took which was 90 minutes plus one hour traveling time (not the 5 hours they charged me for one way,not to mention the inflated time they charged for original pick-up) and sign sheet which he did. On e-mail,pick-up date, delivery date, discount of 10%, estimated amount of time anticipated were listed. Driver called office from apartment and spoke to office for 60 minutes and added time to bill. I called Andrey after this occurred and he told me he was only dispatcher, yet he was the person who sent me estimate. Spoke to bookkeeper(manager) who told me they would review and get back to me next day. Never got back to me and was told when I called back there was no one there by his name.
This was the most UNETHICAL UNSCRUPULOUS company I have ever dealt with.
NEVER USE THEM!!!!
Quote or Order ID: $70.00/hr Should b
Movers Cost: 1200.00 USD
Packing Included in the price: No
Unpacking Included in the price: Yes
Packing materials included: Yes
Storage service included: Yes
Car transportation: No
Pet Moved: No
Origin pickup Country: USA
Origin pickup State: Virginia
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Picked up: Late
Destination drop off Country: USA
Destination drop off State: Washington DC
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Delivery: On time
Primary contact person (Salesman): Andrey
Secondary contact person:
Dirty Items: No
Stolen Items: No
Damaged Items: No
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Review Rating: 
This company’s service on my recent move from Hawaii to Florida was, to say the least, atrocious. First of all, the estimated charge they gave m... - read the full review