Rating: , Posted by Judith on Aug 06, 2012
Chelsie did a great job selling us on her company. She promised careful packing, great follow-up communication and NO extra fees on dellivery. Of course, she couldn' be precise on moving dates as those have to be coordinated. We understood that. I contacted Chelsie May 16th and told her our family member was moving to the new apartment May 23rd. That's when everything fell apart. All communication with Teresa nd tne "manager" I dealt with were incredibly rude and unhelpful. It was insisted that I fax a copy of my driver's license and credit card. I objected as I have never had that requirement of me by any company in the past. Finally got a virtual credit card and sent that, along with a fax of my driver's license with part of the ID info obscured. That was approved. Although I called a week before daughter moved into the new place, she did not receive the shipment until more than a week AFTER SHE MOVED, A PERIOD OF TWO WEEKS. .During that time, she slept on the floor in a sleeping bag and had only a card table and chair for furniture. When she told Teresa that, she was laughed at. We also had been told to have a cashier's check made out to American Knights for the balance, athough they apparently knew they would not be making the delivery. They transferred the shipment to another company somewhere along the line. Daughter had to run to the bank at the last minute and get a new cashier's chec k in the name of the actual delivery company. Worse than that, American Knight's packiong materials had been removed and drawers bounced around in the truck unprotected. An 2 month old, $800 dresser had been dropped and a carved foot broken. A desk had a large chip out of a corner. 20% of the shipment did not even make the trip, including a comic book collection. Insult to injury, te delivering driver needed a check for $75 because they had to carry items across an apartment parking lot. American Knights had promised NO extra delivery charges. We had never been told the shipment would be handed off to a different company. The driver insiseted daughter seign the bill of laden, noting the damage. She was not immediately aware o the missing items. When she called Teresa, she was told they would "check the warehouses" for any of her missing boxes. The number given for claimse is never answered. Suggest choosing another company for any out-of-state moves.
Quote or Order ID: D766535
Movers Cost: 1689.98 USD
Origin pickup Country: USA
Origin pickup State: Texas
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Picked up: On time
Destination drop off Country: USA
Destination drop off State: California
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Primary contact person (Salesman): Chelsie
Secondary contact person:
Dirty Items: No
Stolen Items: Yes
Damaged Items: Yes
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