Unable to give a pick up date, supposed to p/u tomorrow - Moving Review

Review on Colonial Van Lines

Rating: , Posted by Robin Taylor on Feb 04, 2012

My initial experience with this company was great. Diane was very nice and attentive while earning my business. My original pick up was scheduled for Feb 3rd. Because of when we needed it delivered, I was asked if the window could be moved to the 4th or 5th. Today was the 3rd, and I had heard nothing regarding pick up. I started calling at 8:00 am my time, left a message with Sean, the Diane. Neither returned my call. I called Sean again and was told I would be contacted by James from dispatch with a date. No call. Clled cust svc and was told still no date and no one avail in dispatch to speak to. A 'mgr' called me at 7pm to tell me that they are now not even certain if they will be picking up on the 4th or the 5th, and that no one will be able to tell me anything until tomorrow at 10 am. Closing on my house and the move in date for the new owners was scheduled according to the pick up dates. The new owners are moving in on the 6th, but Colonial seems very unconcerned with the potential predicament they are creating. Can only hope they make good and honor the time window in the contract. Will post their response when I receive it. But as for now, I absolutely recommend staying away from Colonial Van Lines. (please note delivery info is not correct as they have yet to even pick up).

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Colonial Van Lines Moving Overview

Quote or Order ID:
Movers Cost: 2300.00 USD
Packing Included in the price: No
Unpacking Included in the price: No
Packing materials included: No
Storage service included: No
Car transportation: No
Pet Moved: No

Origin pickup Country: USA
Origin pickup State: Tennessee
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Picked up: Late

Destination drop off Country: USA
Destination drop off State: Virginia
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Delivery: Never

Primary contact person (Salesman): Diane
Secondary contact person: Sean

Items Condition After Delivery

Dirty Items: No
Stolen Items: No
Damaged Items: No

Colonial Van Lines Moving Rating

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Colonial Van Lines Company Response

Official company response to Robin Taylor's review:

Colonial Van Lines regrets to hear of your dissatisfaction with the services provided in your recent location. It was always in our intention to provide you with the most exceptional service ensuring a smooth transition to your new surroundings, as we definitely do understand that such a process is traumatic and stressful in itself. We regret that we were unable to perform your relocation as anticipated.

Our office sincerely apologizes for any frustrations and inconveniences that we may have contributed in duration of your moving process. We also would like to express our gratitude as well, for the patience and flexibility you exercised throughout this process. Your business is greatly appreciated and we will continue to work in amendment of your lingering issues. We will definitely take in to consideration your expressed concerns and work extremely hard in rectification of improving our company to provide the most impeccable moving services in the future. If you have any questions or concerns in regards to this response, you may contact us at 1-855-820-6918. Our team is at your disposal.

Thank you.

Sincerely,

The Office of the President.

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We contracted Colonial to move us from NY to Texas in November 2011. We told them we wanted a move date of January 19 or 20, 2012. They would not... - read the full review