Rating: , Posted by Kimberly Phillips on Dec 09, 2011
The moving company started out amazing. I was given a great price, and told it was a "binding not to exceed" contract. My move was set a 5005 pounds, my weight was 5260 pounds. So, based on my contract I was not to be charged if I went over...
Also, I live in townhomes, which I made CLEAR to the consultant HOWARD ZIMMERMAN.
The day the movers came they took an inventory that matched the inventory I gave them. Loaded our belongings, and were nice. However, the movers argued with eachother the whole time, and it was embarassing. (They were arguing about not wanting to work and wanting to go on vacation).
The movers who I believe work for RELO VAN LINES, LLC, allowed us to follow them to scales for our final weigh in. I went over weight by 255 pounds. The mover said I need to contact the company to find out how much I owe. I told them I had a binding contract and they said it was no good if I went over weight.
I TRIED contacting HOWARD ZIMMERMAN multiple times. He still has not returned my call (I emailed him 3 times). I called customer service and we are still waiting to speak to a supervisor, because apparently all 4 that they have are on "other calls".
Bottom Line: This company will sweet talk you into putting down your deposit, but after that they will not be around. They will over charge you. They will go AGAINST their own contracts. I have never dealt with such an awful company in my life. My family is military and we move all the time. Please DO NOT BE FOOLED.
Quote or Order ID:
Movers Cost: 3025.00 USD
Origin pickup Country: USA
Origin pickup State: California
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Picked up: Late
Destination drop off Country: USA
Destination drop off State: Kentucky
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Primary contact person (Salesman): Howard Zimmerman
Secondary contact person: n/a
Dirty Items: No
Stolen Items: No
Damaged Items: No
Official company response to Kimberly Phillips's review:
Kimberly, Colonial Van Lines has reviewed your online submission and have located your account. We regret to hear of your expressed displeasure with your recent moving experience. We would like to formally respond to your complaint hoping to provide you with a better understanding of the agreement you established with us in hiring our company as service provider for your relocation.
Regarding your concern of the movers that rendered service, your assigned agent American Van Lines, is an agent of Colonial Van Lines who we requested to perform on our behalf due to the unavailability of one our personal trucks. Our customers are made aware that this may occur in the contractual documentation received from your moving coordinator upon booking.
In addressing your concerns with weight and the estimates our customers receive, they are quoted a binding 'not to exceed cost' price based on the furniture list that is provided by our customers to their moving coordinators upon booking and the total estimated weight generated. As stated on the documentation you received from your booking representative, your total charges are based on actual weight or cubic feet size of the property. Your account confirms you selected your items to be moved under the option of the actual weight of your shipment, therefore, you are liable for charges incurred for increased weight.
Colonial Van Lines appreciates your business and would like to take the initiative in extending our formal apologies to you for any misunderstandings. It was in our every intention to provide with the most impeccable service all round in your interaction with our company. We appreciate your shared feedback and hope we were able to provide clarification of your misunderstanding. You can contact our office in regards to this response to discuss any concerns at 1-855-820-6918. Our team is at your disposal.
The Office of the President.
Ask Kimberly Phillips about the moving services of Colonial Van Lines. Kimberly Phillips is a customer of the business and is willing to be used as a reference. Please use this form to contact this customer for reference purposes only.