Update to my Bekins Review: Bekins Portland made things a little more right - Moving Review
Review on Bekins Van Lines
Rating: 
, Posted by M. Brown on Oct 23, 2011
I got this email from Chris, the co-owner of the Bekins agency in Portland:
'I pulled your 2009 file (K81786) and did some research on your move. I see that your delivery was not up to our Bekins standard and that your claim was left up in the air. Teresa Brown, Managing Director of Customer Care would like you to contact her to discuss a settlement. If you wish, you may reach her either by email or phone.
Please accept my apologies on behalf of Bekins.'
Teresa gave me the usual company b.s. about Bekins striving for quality, and the usual non-apology (ie "I am sorry that the servicing of your move has given you cause for concern"). 'Teresa Brown' and 'customer service' is an oxymoron.
But they DID give me $400.00 which is better than nothing and is all because Chris in Portland followed up. AND Chris is the first person, of all the people I've communicated with there, who actually took some responsibility and gave me a straight apology. So, if you are in Portland, consider Bekins, but make sure you talk to Chris.
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Bekins Van Lines Moving Overview
Quote or Order ID:
Movers Cost: 3200.00 USD
Packing Included in the price: No
Unpacking Included in the price: No
Packing materials included: No
Storage service included: No
Car transportation: No
Pet Moved: No
Origin pickup Country: USA
Origin pickup State: Oregon
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Picked up: On time
Destination drop off Country: USA
Destination drop off State: Texas
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Delivery: Late
Primary contact person (Salesman):
Secondary contact person:
Items Condition After Delivery
Dirty Items: No
Stolen Items: No
Damaged Items: No
Bekins Van Lines Moving Rating
Honesty: 
Experience (Professionalism):
Promptness (Hold times):
Communication:
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