Very Dishonest in Quote and Resolving Problem - Moving Review

I had used Mayflower before in an interstate move from Central N.Y. to Virginia that went very well so decided to use them again, though this time through a local moving franchise, on a local move. Joe Moholland's Movers were incredibly dishonest. I had informed the salesman no less than 3 times that the move to the new location would be to a third floor condo with no elevator. He also knew on the initial visit that my apartment was on the fourth floor with no elevator. The movers acted all surprised when they arrived at the apartment and then stated they would need to charge hundreds more because of the stairs at the apartment and at the moving location. After a rather unpleasant conversation with their dispatcher at the office, I "negotiated" a rather poor deal for me simply because I needed to be out of my former residence during that week. The move cost me several hundreds more than quoted despite the salesman having all the information about the move. The movers themselves were fine, but I would never use a franchise with such dishonest salespersons. I felt like the information provided was purposely ignored or miscommunicated by the company in order to increase the price on the day of the move.

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