Very Poor Communication - Moving Review

We paid for a guaranteed delivery for December 30th or 31st and it was delivered on January 2nd. Also, we received no communication from the company or the contracted company, until Saturday, letting us know that it would be late. Because of the delay we were forced to rent a motel room for 3 nights. When the delivery was made there were no helpers to unload or set up. The driver was very kind and apologetic but we had to make arrangements for people to come and help unload and set up on a Sunday afternoon. I have called and emailed the company numerous times. Every time I have spoken to someone they have assured me that someone would get back to me and they have not. I also completed a review online submitting my complaint. I did receive an email in response to that review. I emailed back the job number and have not received any response since then. I have filed a complain with the BBB but still have not received a response. I would definitely not recommend this company.

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