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WORST COMPANY EVER - Moving Review

Review on Trans United Inc.

Rating: 1 Star Moving Rating, Posted by Mireille on Jul 07, 2010

Worst company I have ever dealt with. Horrible customer service, never have any answers. Estimated delivery was 6-8 business days. They picked our stuff up on May 21.
Tried to charge us because driver could not pull his truck in front of our apartment building, and then tried to charge us for walking up 2 flights of stairs.
After our estimated delivery time, we never received our stuff. We called every day for 4 weeks to find an answer. They either put us on hold, or told us they'd call back. They never called back. They were very rude on the phone, and when asked to speak to a manager for the second time, John told us that his manager Charlie had better things to deal with. Every time we spoke to John or Victor, they would tell us our stuff would arrive in 2-3 days, or the truck broke down, etc. It took them 43 days to deliver our stuff. We had to live in a hotel room for 5 1/2 weeks, in which John said they would not be able to reimburse us for. We then received our stuff July 3. Boxes were wet and damaged. We had lamps broken, and desks and tables scratched.
DO NOT DEAL WITH THEM!!!

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Trans United Inc. Moving Overview

Quote or Order ID: C377297
Movers Cost: 2.00 USD
Packing Included in the price: No
Unpacking Included in the price: No
Packing materials included: No
Storage service included: No
Car transportation: No
Pet Moved: No

Origin pickup Country: USA
Origin pickup State: Ohio
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Picked up: Late

Destination drop off Country: USA
Destination drop off State: Texas
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Delivery: Late

Primary contact person (Salesman): John
Secondary contact person: Victor

Items Condition After Delivery

Dirty Items: Yes
Stolen Items: No
Damaged Items: Yes

Trans United Inc. Moving Rating

Honesty: 0 Star Moving Rating
Experience (Professionalism): 0 Star Moving Rating
Promptness (Hold times): 0 Star Moving Rating
Communication: 0 Star Moving Rating
Appearance: 0 Star Moving Rating

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