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Worst dishonest, unprofessional comapny ever - Moving Review

Review on Flatrate Moving

Rating: 1 Star Moving Rating, Posted by Lisa Dickerson on Jun 26, 2011

This was the worst experience ever. Every contact with company representatives were dishonest. The move ended up costing $2,600 more than the original quote. We contacted the sales person to change the inventory list and we were told not to worry since we had a guaranteed price quoted.

The movers were late outside the guarantted pick up date. WHen we called representatives we were promised a return phone call and never received a return phone call.

We were told the delivery would be at least 10 days. Due to the increase in total cost we figured we had the 10 days to come up with the extra money. The company then called 3 days later to communicate a delivery the next morning. Alex Bell was argumentative, yelling, and would not provide the name of his supervisor or manager. He claimed the owner was an 80 year old woman who was out of the country and he refused to provide her phone # or the FIN of the company. This company is dishonest and cheats customers. They need to be shut out of business. I have reported this to the BBB as well as the local news company "on you side" to investigate and provide a public news report so others will not be impacted and ripped off by this company.

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Flatrate Moving Moving Overview

Quote or Order ID:
Movers Cost: 2000.00 USD
Packing Included in the price: Yes
Unpacking Included in the price: Yes
Packing materials included: Yes
Storage service included: No
Car transportation: No
Pet Moved: No

Origin pickup Country: USA
Origin pickup State: North Carolina
See all North Carolina movers
Picked up: Late

Destination drop off Country: USA
Destination drop off State: Wisconsin
See all movers in Wisconsin
Delivery: Late

Primary contact person (Salesman): Seth
Secondary contact person: Alec Bell

Items Condition After Delivery

Dirty Items: Yes
Stolen Items: Yes
Damaged Items: Yes

Flatrate Moving Moving Rating

Honesty: 0 Star Moving Rating
Experience (Professionalism): 0 Star Moving Rating
Promptness (Hold times): 0 Star Moving Rating
Communication: 0 Star Moving Rating
Appearance: 0 Star Moving Rating

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