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Worst Ever - Moving Review

Review on Wheaton Van Lines

Rating: 1 Star Moving Rating , Posted by on

This was a miltary move for us from Oklahoma to Texas.  Worst movers ever.  The packers broke several things while packing that Wheaton did not cover.  The movers "packed" items for us that were left out and never arrived.  They then began to take things out of our trash can to take with them and yelled at me for not understanding how it is to be poor.  They argued the whole time at the house and began throwing boxes.  Told Wheaton, never heard back.  Six months after filing a claim, we can not get a response via email or phone or written letter.  Got a response when I called to speak to a supervior and the agent called me within like two minutes.  Almost like they dont want to pay and would rather us transfer to the military for damages.  Items missing, such as power cords and attachments to electric mixer not covered. Basically told so sad, get over it.  I am very disappointed. Noone was on time, either for the inspection, the move or delivery, Wheaton seemed not to care when we mentioned it. 

Wheaton Van Lines Company Response

Official company response to T. S.'s review:

Dear T.S., thank you very much for providing this feedback. We are very sorry that you are dissatisfied with your move and claims resolution, but appreciate you taking the time to share your comments with us. I am unable to identify you from the information given in your review. I have discussed the situation with Kathy Kendall, director of our claims department, and she has invited you to contact her to discuss the claim settlement further. Please feel free to contact Kathy at 800.932.7799, ext. 239. Thank you again for making us aware of the issues you have experienced. -David Allen, director customer service

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Wheaton Van Lines review overview

Quote or Order ID:
Service cost: 1.00 USD

Origin pickup Country: USA
Origin pickup State: Oklahoma
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Picked up: Late

Destination drop off Country: USA
Destination drop off State: Texas
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Delivery: Early

Items Condition After Delivery

Dirty Items: No
Stolen Items: Yes
Damaged Items: Yes

Moving company review rating

Honesty: 0 Star Moving Rating
Experience (Professionalism): 0 Star Moving Rating
Promptness (Hold times): 0 Star Moving Rating
Communication: 0 Star Moving Rating
Appearance: 0 Star Moving Rating

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