Rating: , Posted by Tracey Dumphy on Jul 31, 2012
This was the worst of 6 corportate moves for our family. Before we even left our home in FL the movers/packers stole money from my kids change jar so I had to call the police to file a report. The packers treated our items like junk. Things were randomly thrown into boxes from several rooms in the house (for example, bathroom items mixed in with garage items and items from the kids rooms). Things were not packed properly so many of my items are broken. The management of the company could care less about the poor service. When I reported the incident of the cash being stolen they basically called me a liar and did nothing about it. Then, the driver was late for our delivery because his truck broke down. He threatened to move my stuff into storage because I wasn't available to have it delivered on the 4th of July when my truck was supposed to arrive on the 1st. DO NOT USE THIS COMPANY. The sales pitch is great and they go on about their excellent customer service and being "one of the most admired companies of the space coast". I don't see how this is possible. It was a terrible experience from packing through delivery.....
Quote or Order ID:
Movers Cost: 9600.00 USD
Origin pickup Country: USA
Origin pickup State: Florida
See all Florida movers
Picked up: On time
Destination drop off Country: USA
Destination drop off State: Virginia
See all movers in Virginia
Primary contact person (Salesman):
Secondary contact person:
Dirty Items: No
Stolen Items: Yes
Damaged Items: Yes
Ask Tracey Dumphy about the moving services of Sorensen Moving & Storage. Tracey Dumphy is a customer of the business and is willing to be used as a reference. Please use this form to contact this customer for reference purposes only.
Are you a moving company representative? You want to respond to customers' reviews?
Get a free company account to post review responses today. It's free!