Rating: , Posted by Megan on Apr 24, 2012
OMG! I feel the exact same way you do! On March 10, 2012 South Moving Transport showed up at my house at 5:45 pm to begin packing and moving my things. I had worked into my contract that I would need them to pack and move my things, but was never informed by Neighbors moving of the LABOR charges that would be charge to me for this outside the initial packing supplies fee of $150. In addition, I even asked at the time if the quoted price would be the absolute most I would be paying and I was told YES. At this point, there should have been a discussion about the possibility of labor charges on packing. There was not. On March 10, 2012 both the driver, Manuel and his helper were not prepared to be packing my items. I had to force them to do an inventory list and even then they would not do an itemized inventory list as to what was going in each box. They only wanted to do a by box count. This was very frustrating for me because if a box went missing I would have no idea what was in it. I was able to convince them to do a minimal inventory list so that upon drop off I would be able to know if anything was missing. In addition to that, I had to use a lot of my own packing materials from previous moves. They did not even have padding for glass items. My grievance is that South Moving Transport is trying to charge me a labor fee per box packed along with the packing materials. If a company is going to charge for actually packing labor, they need to teach their employed how to properly pack someone's belongings. These are my things, my life, my most prized possessions, and they were treated like garbage. Because of the unprofessionalism and lack of prepare on the part of the drivers, a majority of my boxes actually ended up smashed & busted when I received them on April 1, 2012. Upon drop off at my U-haul storage location on April 1, 2012 the same drivers that picked up my stuff began to unload my things. I notice immediately that there were multiple boxes smashed, busted, and covered with an oily substance. I was not pleased. I began taking pictures at this moment to show the inherent damage. When they told me they were done I told them that I was missing 3 boxes. One contained my HP printer, another an oscillating fan, and a third box was labeled #51, but because of my inability to get them to do a detailed inventory list of what was in each box, I have no idea what is in box #51. They eventually found my printer and unloaded that. In addition to the missing and ruined boxes, I noticed that my dining room table and chairs were not properly padded and protected for moving. The legs on all 4 chairs were ruined with scratches & chunks ripped out of the wood. I ended up receiving a box, that was originally missing, on April 9, 2012, but it was actually labeled incorrectly. So, now I worry that more things of mine are missing because they were improperly labeled by the driver and his helper. I did everything from file a formal complaint, to plead for them to understand how how holding someone's stuff hostage to get more $ is unethical. In all of this, Camilla was the most rude, inconsiderate, and least understanding person I have ever had the "pleasure" of speaking with. I can tell you one thing, people like her should not be running companies because they she does not know what she is doing. Doesn't she know the customer is ALWAYS right?
Quote or Order ID:
Movers Cost: 1639.00 USD
Origin pickup Country: USA
Origin pickup State: Arkansas
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Picked up: Late
Destination drop off Country: USA
Destination drop off State: Florida
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Primary contact person (Salesman):
Secondary contact person:
Dirty Items: Yes
Stolen Items: Yes
Damaged Items: Yes
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