Worst Professional Experience Ever - Moving Review

Review on United States Van Lines

Rating: , Posted by Brandon Broyles on Sep 04, 2011

I'm not going to write a long review because United States Van Lines has already wasted hours upon hours of my time.

To put it short, I would rather carry every single one of my belongings on my back across the country than use United States Van Lines. I wouldn't let them move my stuff if they paid me to do so.

Also, I have read the other reviews on here and I experienced many of the problems the others on this site have.

They shouldn't be allowed to do what they do to people. It isn't right.

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United States Van Lines Moving Overview

Quote or Order ID: I can't remember
Movers Cost: 1900.00 USD
Packing Included in the price: No
Unpacking Included in the price: No
Packing materials included: No
Storage service included: No
Car transportation: No
Pet Moved: No

Origin pickup Country: USA
Origin pickup State: Indiana
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Picked up: Late

Destination drop off Country: USA
Destination drop off State: Texas
See all movers in Texas
Delivery: Late

Primary contact person (Salesman): Michael Bell
Secondary contact person: Lamar (Can't Remember last name)

Items Condition After Delivery

Dirty Items: Yes
Stolen Items: No
Damaged Items: Yes

United States Van Lines Moving Rating

Honesty:
Experience (Professionalism):
Promptness (Hold times):
Communication:
Appearance:

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United States Van Lines Company Response

Official company response to Brandon Broyles's review:

Dear Brandon,

We are deeply sorry for your dissatisfaction with our team. We would like to know the details of your relocation. Allow us to try to rectify the inconveniences you had to deal with. We want to work with you to reach a mutual resolution.

Please contact us at 855-833-0405 as soon as you are able. We thank you for your review and we appreciate your time.

Best Regards,

USVL Customer Support Specialist

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Never Never use this company

Review Rating:

I was initially impressed with this company because they offered a set pick-up and delivery date, and stated they did not employ outside movers. Th... - read the full review