WORST SCAM COMPANY EVER! - Moving Review

This has been THE WORST experience of my life! At the moment, Royal will not return phone calls and I assume they are holding my goods hostage. They were supposed to deliver today between 11 am and 1 pm and there has been no phone call and no answering of phone calls. No one has come.
The original quote was for 111 pieces at $2389. We had a total of 217 pieces, but still somehow the quote was so grossly off that our total was $7300!!! (One would presume it would double at the most, totaling $4700, not $7300!)
Aside from that, the movers were unprofessional, messy, and rushed everything to the point of breaking some of my things, forgetting others, taking the wrong things, etc.
Here is a list of everything that has gone wrong to date:
-The movers forgot their own tools, so needed to use mine.
-The movers forgot the rods for the wardrobe items and hanging clothes, and therefore my vintage dresses, for which I care dearly and have collected for 15 years, are piled up at the bottom of the wardrobe box. The other hanging things belonging to my fiance are now hanging in my car, so that they would not get damaged.
-A piece of valuable art was given to me to transport in my car because the movers were afraid it would get broken. Isn't this what I hired them for?
-My bike was dropped on my solar light outside, breaking the solar light and probably scratching my bike. (photo taken with camera phone)
-My walls were gouged in two places, one scratch over 18 inches long
-My wood floor (only 3 years old) has been deeply scratched, approximately 12 inches long
-The movers left an egregious amount of THEIR trash strewn about not only my house, but the garage, the driveway, and the yard. I asked them to please sweep up their plethora of cigarette butts, which they only half did. I have photos of the other cigarette butts still left behind. Tons of moving trash, including approximately 20 empty tape rolls, and several half - full rolls, all over the house, amongst other things.
-The movers didn't eat the lunch they requested, which I paid for. They left the lunch and coffee trash (which I paid for!) strewn about the garage and yard.
-The movers broke a piece off of my bookcase, which I later found discarded in the garage. I promptly gave it to them, reminding them it was part of the bookcase, and needs to go with it!
-One of the movers tripped over a box in the kitchen, spilling the contents of the box and a tub of peppercorn seeds all over the place (a safety hazard, for humans and my cat). He left it and did nothing to clean it up.
-The movers intimidated me into a tip, which I was not warned about. I said I had bought them lunch and coffee, but they simply stared at me and waited, mutely, until I went upstairs to get them money. A woman alone with 3 men staring at her, waiting for money is NOT advisable, nor is it professional. I was and am extremely taken aback. They did not deserve a tip, but I felt I had to give one.
-They missed several things I specifically asked for them to take. They were relatively small and would not have made a difference, but were simply ignored.
-They took several things I specifically asked for them NOT to take, including: my pillows, my overnight bag (!!), my sewing things (I said I would pack them), my shoes, etc.
-At one point they packed my purse and had to go into the boxes to find it
-Random CD's were dropped on the floor and scratched. I would find them all over the house, and hand them to the movers, or place them into a pile to get packed.
-I found one of my research tapes randomly left behind on the floor. It should have gone with the others.
-The packing was generally slapdash and rushed. Movers exhibited a complete disregard for my belongings and I am expecting many things to be crushed or damaged.
-Frank promised on Wednesday that he would personally come to my house for the move. He did not.
-Frank promised over the phone to send 4 movers. Only 3 arrived.
-Frank told me, and it has been in my calendar since the original quote, that the move would take place BOTH Thursday and Friday. On Wednesday I was informed that they would only be there Thursday, causing much rush in the move.
-I was promised a stress-free move. It was certainly not.

The company agreed to take my credit card, and have already charged half the move on it. Now because of complaining, they are saying they will only take cash or postal money order unless I waive all of my rights to complain by signing a bunk 'authorization form', prior to delivery!
Stay away from this fraudulent company, whatever you do! They clearly low-ball to get your business, then jack up the price ridiculously, after assuring you they got an accurate quote from the phone call alone, without a visit. They refuse to admit or respond to complaints or do anything about it.
And any of you who have had this experience, I urge you to complain to the DOT, as I have done, so that this doesn't happen to anyone else.

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