Capital City Moving LLC

DO NOT USE. TOTAL SCAM!

They subcontract out. Estimate was for $2,900 for two bedrooms and 20 boxes. Movers showed up it was over $4k for one bedroom and a couch. Total ended up being well over $6k, more than double the estimate even after we decided to ditch our furniture. They charged over $1550 just in binding when it’s listed as included. They broke a door out of the frame so it won’t even close before we needed to leave. Left all their garbage behind including boxes, tape, and plastic. When we called to argue the price they said it’s because we have a bulky sectional. Sectional was 3 pieces and we actually left 3 large sofa chairs and another sectional, but that didn’t matter. I said I’d leave the sectional behind and take it off the truck and they still couldn’t right their wrong. We were also told the items would be delivered next day then found out it could take up to 10 business days. We are now forced to move out of state with 1/3 our belongings only bringing necessary items. They were late for pick up as well. The actual moving company it was subcontracted out to said they do this all the time and it happens at every pick up. If I could give a negative star rating I would. They give you a price to hook you in and then you’re left scrambling with no other options but to pay what they demand as they hold your items hostage. WORST EXPERIENCE IN MY LIFE!!

Move size: 2 Bedroom Home Service cost: $6200

The guys were professional and polite. They worked hard as soon as they got to the house. Everything was moved smoothly and put back together well. Items were packed really well and nothing was damaged. We had good communication withour coordinator Tony Simmons prior to our move and he called to check in after the move. Very well knowledgeable and very accurate when it came down to pricing. Thanks Tony you made this move go so well and thanks to Capital City Moving for the professional A + Service

Move size: 4 Bedroom Home Service cost: $5500

I have never written a review, but this experience was truly the worst I’ve ever had. This company is a complete scam, once I hired them it was impossible to get ahold of them. They mis quoted me and threatened to keep my deposit. I wrote them a letter outlining my experience and asking for my original quote and for someone from management to listen in on the CS calls so they could understand how awful the customer service agents were to me, no one got back to me. They were incredibly rude, and hung up on me many times. Please, do not use this company!

Move size: 1 Bedroom Home Service cost: $6000

Avoid this company at all costs!!!! This company does nothing but sell you lies on the phone, lock you in on a non refundable deposit and intentionally inventory your items incorrectly to then adjust your items later on your “quality assurance” call. Which will then require another deposit! Then what I have noticed they use cash extortion techniques on the day of the move with their third party move to get more money out of you. Some customers have filed legal complaints and law suits. Some people are out $5,000-$15,000 dollars because of their dirty tactics. Some people have complained of their items never even arriving to its final destination.

Beware.

Move size: 2 Bedroom Home Service cost: $8000

The crew was every bit as good. They showed up right on time, did a heroic, quiet, steady, and very efficient job with the move, took care of a fourth-floor apartment 80 yards from the moving van, and moved into the new place a piano that needed to go upstairs, a couch that needed to go through a window, and a very heavy desk. And they were downright easygoing and cheerful. The cost was less than I'd been expecting. I got an excellent experience from them. Highly recommend them!

Move size: 2 Bedroom Home Service cost: $3911

These reviews are likely fake, stay far away. This company set me up with another moving company who came and collected everything I owned, and have completely vanished off the face of the earth.

This is most likely a shell company with fake reviews who sets people up to be victims of a scam. If your belongings are worth more than the insurance you buy, expect to never see you things again. Just like me. It is a very popular scam occuring right now, and I have no reason to believe anything different.

They refused to refund any amount of my $2000 + dollars given to them because "they did their part". Their part consisted of literally getting a company to come to my house, pick up everything I own, and then vanish. Its astounding that they believe that is actually what their part of this process entails... they probably dont though, I am sure this is just part of the scam... gotta say certain things just incase legal gets involved.

Move size: 3 Bedroom Home Service cost: $6000

It all starts with some very nice professional-sounding and bubbly people calling you and assuring you that they will take care of you with the best price and highest quality on the market. What they don't advertise is that they are just a broker whose only involvement is to transfer your order to another company and have zero responsibility for whatever happens.

If all goes well, then you're lucky - I'm guessing that's where the positive reviews are coming from. If something goes wrong, these people have ZERO interest in helping resolve your problem, and they refuse to take any accountability for it. I wish I had just picked an actual moving company directly instead of bringing my business to these completely useless, and actually harmful, middlemen.

Other than just being useless, here's what they do that makes me recommend that you stay as far away from them as possible:

1. They do not do their due diligence when choosing a company that will execute your move. Google "East Freight Logistics" to see what I am talking about. At the time of my pickup, this contractor was already IN THE LOCAL NEWS for delaying people's deliveries for months, not answering to calls for weeks, not giving ETAs, etc. I had a very similar experience with what's described in the news articles, although luckily I just had to wait for a little under a month. Capital City could only tell me that they "will be doing away with this contractor". Why this hadn't happened 3 months before I will never know.

2. They promise you things they know they can't deliver. During the initial phone call, I was told in no uncertain terms that, being the large professional company they are, they offer next-day delivery of my items! I was immediately sold, and it made sense, since my move was just over 150 miles. As soon as my stuff got picked up and I called Capital City to confirm my delivery date, their rhetoric changed to "it's standard that for this distance it will take up to 7 business days, we don't know why you were promised next-day delivery." When my stuff actually showed up almost 4 weeks (!) later, the contractor company refused to compensate me for anything, because apparently the actual contract (that I don't even have access to now, with everything being online) set their acceptable delivery window to 30 days, so they are well within the limits. Amazing sleight of hand, 1 day becomes 30 days in the blink of an eye.

3. They low-ball your original estimate! You might (as I did) want to choose this company because their estimates are lower than what some smaller companies offer. Don't believe that. Three days before your pick-up date (when you had already put down your deposit, and it's way too late to find new movers) their QA department calls you to "make sure everything is in order". During that call, they tell you that when you said "I have a bed and a mattress", they did not account for the fact (or ask you) that the bed might a headboard and a footboard. This, and some other stuff like that, and at the last minute your estimate goes up by $500. Which made it on par with other estimates I got from smaller companies, who I guess were just telling the truth from the start.

4. Customer support... The ladies that pick up the phone are nice enough, and it looks like some of them might actually be trying to help with your issues (although unsuccessfully, and they never call you back even after assuring you they would). But I also had the pleasure of talking to another guy, probably a "manager" of some sort. This was when my pick-up was already over 4 hours late, and I've been on hold on the call with them for 1.5 hours. This dude just immediately starts telling me that "actually they promise a 3-day pick-up window", so nothing is going wrong. When I told him that: a) that was not what I agreed on when I signed the contract; b) I already had a specific date and time confirmed, - he finally let it go. After I (very politely) told him that I would be expecting some kind of discount for this inconvenience, he immediately started acting like a complete jerk, telling me that "if we go over the contract", then I will see the company is not liable for anything, and any problem I have is between me and the contractor, because Capital City is "just the broker".

And that last part was completely accurate. This company is just a broker who gives promises that are not theirs to make, misrepresents the provided services, and has terrible customer support. Do yourself a favor and don't let them charm you into giving them your hard-earned money. Pick an actual moving company with good reviews.

Move size: 2 Bedroom Home Service cost: $3700

This company significantly misquoted me for an important move, blame the mistake on their Junior employee, telling me that they are too busy to get all the details right the first time.

The customer service follow up is none existent with severe lack of consideration, they choose not to tell me some of the most important information on the terms and condition.

They are cold, inconsiderate, insincere, or responsive (besides the "junior employee" who clearly over promised and so the moving broker can severely under deliver)

This has been a nightmare for me and I regret to ever have worked with them.

Move size: Partial Move Service cost: $3500